Cambervale MotorsTerms & Conditions
These terms govern all vehicle repair, maintenance, and diagnostic bookings made with Cambervale Motors. By leaving your vehicle with us or booking a workshop slot, you accept these terms of business.
Parties and Scope
These terms apply between Cambervale Motors as the automotive repair facility and the vehicle owner or authorised custodian. Our service covers physical inspections, vehicle mechanical and electrical servicing, component installation, and diagnostic testing carried out at our workshop address.
Booking and Quotes
Bookings may be made by telephone, email, or our website request form. All initial prices quoted before physical examination are estimates based on standard vehicle data. If our mechanical inspection reveals additional worn parts or hidden damage, we will pause work and contact you with a revised quotation before carrying out any extra tasks.
Performance of the Work and Access to the Premises
We carry out all mechanical work using competent, qualified personnel following standard automotive practices. Customers are not permitted inside active workshop repair bays due to health and safety regulations unless accompanied by a technician. Test drives on public roads are conducted by insured workshop technicians as part of the repair verification process.
Prices, Payment after Completion, and Invoices
Payment is due in full upon completion of the agreed work before the vehicle keys are returned. We accept cash on completion and bank transfer against our written invoice only. We do not accept card payments, card terminals, or payment links. We retain a legal possessory lien over the vehicle until all invoiced amounts for parts and labour are cleared.
Cancellation and Rescheduling
You may reschedule or cancel your appointment free of charge by giving us at least 24 hours notice. If you fail to attend without notice or cancel after we have ordered non-returnable bespoke parts, we reserve the right to invoice for the trade restocking fee incurred.
Liability, Insurance, and Complaints
We maintain comprehensive motor trade road risk and public liability insurance. We are not liable for personal items left inside the vehicle during its time in our workshop, so please remove valuables. If you feel any repair has not been completed to an acceptable standard, you must notify us within 14 days so we can inspect and rectify the issue promptly.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with our services will be subject to the exclusive jurisdiction of the English courts.
Questions about this policy
Message [email protected] or speak with us at +44 121 341 6419 during Mon-Fri 08:15-15:45, Sat 09:45-14:30. We answer each question within one business day.
- Merchant
- Cambervale Motors Ltd.
- Registered address
- 50 Frederick Street, Birmingham, B1 3HN, United Kingdom
- [email protected]
- Phone
- +44 121 341 6419
- Working hours
- Mon-Fri 08:15-15:45, Sat 09:45-14:30
- Registration
- Company No. 04474578